HSBC suffers system shutdown, stopping services in Hong Kong

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AdvertisementBanking & financeBusinessBanking & FinanceBreaking | HSBC suffers system shutdown, stopping services in Hong Kong

Both the bank’s mobile app and in-person services at several branches were made unavailable by the outage Friday afternoon

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Pedestrians walk past the lion statues outside HSBC’s Hong Kong headquarters in Central. Photo: Elson Li

Enoch Yiu

HSBC, Hong Kong’s biggest bank with a customer base of 6.2 million, saw a system breakdown on Friday afternoon.

The bank’s mobile banking app could not be accessed, instead showing a message stating the system was under maintenance and would be available at a later time.

A staff member at the bank’s Mong Kok branch said HSBC’s computer network across the city had failed, but did not know the reason for the stoppage.

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An official with the bank also confirmed there had been a breakdown, but the system began resuming service around 3pm.

Official comments from HSBC or the Hong Kong Monetary Authority were not immediately available.

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